Terms & Conditions
TERMS AND CONDITIONS
Welcome to ENERI. Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact us and we will be happy to explain how this works. What is covered here are things such as who you are purchasing from, how to make an order, prices, shipping and delivery, right to withdrawal, and warranties.
These general terms and conditions (the “General Conditions” or "Terms") apply when you (“Customer” or “you”) place an order from ENERI AB, Swedish company registration no. 559050-4493 ("ENERI", “Company”, “us”, “we” or "our") on eneristudios.com (the “Website”).
By using the Website, you agree to follow and be bound by these Terms and Conditions as well as any other terms, guidelines or rules that apply to any portion of the Website, without limitation or qualification. If you do not agree to these Terms, please do not use the Website in any way. ENERI reserves the right to modify these Terms at any time without prior notification.
We sell products to multiple jurisdictions and these General Conditions are set out to be global. Still, depending on the jurisdiction in which you live, mandatory law may also apply. We respect such applicable laws and nothing in these General Conditions shall be seen as a limitation of your mandatory statutory rights, if such laws provide greater rights for you than set out here.
When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.
You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your pay or credit card company, have made for the order.
We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available.
All products ordered remain our property until we have received full payment for them.
CUSTOMER INFORMATION ETC.
You are responsible for that the personal data you provide us with is correct and complete.
You are responsible for all purchases made with your login details. Make sure that you keep your login details secret and that no unauthorized persons have access to them. Let us know if you suspect that an unauthorized person has obtained access to your login details.
PRICES, FEES ETC.
The prices in our Webshop constitute the total price (including VAT), but do not include delivery costs or potential payment fees. Outside the European Union, custom fees or other taxes and charges may be added to the purchase price.
Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.
From time to time we may, for specific products, offer more favorable conditions than those provided for in these General Conditions, for example with regards to extended right of withdrawal or free returns. Such more favorable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these General Conditions will apply without amendments.
Discounted items are available until they are out of stock. Discount codes are only valid once per person and purchase and only within the stated period of time, and may not be combined or transferred to another purchase, nor credited to a new item due to an exchange.
SHIPPING AND DELIVERY
Products in stock are normally processed and shipped within 2 to 4 working days. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.
You can learn more about shipping and returns here.
RIGHT TO WITHDRAWAL
You may withdraw your order by notifying us within 14 days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, unused and in the same condition that you received it, and in their original box and/or packaging and with all labels and tags attached.
When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn, including any shipping costs for standard delivery to you (meaning the cheapest available method of delivery so you will not get a refund for extra costs due to that you have opted for express delivery or something similar). From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics.
Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order. We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.
LIMITATION OF LIABILITY
Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc.
INTELLECTUAL PROPERTY RIGHTS
The Website and all its content is owned by us, ENERI AB, and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.
We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.
The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact product that you would receive in an order, nor the exact appearance due to varying display and/or screen resolutions and calibrations. Please keep in mind, colors may vary according to the display and/or screen you use to view our products.
CHANGES TO THE GENERAL CONDITIONS
We may change these General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).
GOVERNING LAW AND DISPUTES
In the event of a dispute, we strive to comply with any decision by the relevant national consumer protection authorities.
Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.