Shipping & Returns

SHIPPING

 

GARMENTS

All garments are handmade to order once payment is completed by the customer. Orders are shipped within 3 weeks of payment. 

 

INTERIOR DECOR OBJECTS AND JEWELLERY

Objects and jewellery orders are processed within 24 hours of order confirmation Monday to Friday and shipped within 2 working days from Sweden. 

 

**Orders placed outside EU member states are subject to duties and taxes of destination country and are the responsibility of the recipient to pay upon delivery.**

 

WHERE WE SHIP?

We currently ship from Sweden to EU member states, the United States and Canada. For all other countries, please contact us for shipping costs at info@eneristudios.com. 

 

RETURN POLICY

  • You have 14 days to return an order after receiving it.

  • If you change your mind, or the product you received is not what you expected, please contact us at info@eneristudios.com before returning the item. We will email you a label for your return.

  • All returns are free of charge for your convenience.

  • If you have any questions, please contact us at info@eneristudios.com.

 

INSTRUCTIONS FOR RETURNING GOODS

  • If you wish to make a return, send us an e-mail to info@eneristudios.com containing your name, address, e-mail address, the order number and a reason for your return.

  • Ship the items for return within 14 days after receiving the order.

  • You are responsible for any damage incurred to items during the return shipment. We therefore strongly recommend that you send the products well packaged, in original condition, unused/unworn with all tags attached and in their original box and/or packaging.

  • If you arrange the return postage, please provide us with a tracking number for the return shipment.

  • If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.

  • Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

  • If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
 
Your satisfaction is important to us. We want to ensure you are happy with your purchase. Please email all inquiries to: info@eneristudios.com.

We are always happy to hear from you.