Shipping & Returns
SHIPPING
All orders are processed within 24 hours of order confirmation Monday to Friday and shipped within 2 working days from Sweden.
**Orders placed outside EU member states are subject to duties and taxes of destination country and are the responsibility of the recipient to pay upon delivery.**
WHERE WE SHIP?
We currently ship from Sweden to Europe, the United States and Canada. For all other countries, please contact us for shipping costs at info@eneristudios.com.
RETURN POLICY
-
You have 14 days to return an order after receiving it.
-
If you change your mind, or the product you received is not what you expected, please contact us at info@eneristudios.com before returning the item. We will email you a label for your return.
-
All returns are free of charge for your convenience.
- If you have any questions, please contact us at info@eneristudios.com.
INSTRUCTIONS FOR RETURNING GOODS
-
If you wish to make a return, send us an e-mail to info@eneristudios.com containing your name, address, e-mail address, the order number and a reason for your return.
-
Ship the items for return within 14 days after receiving the order.
-
You are responsible for any damage incurred to items during the return shipment. We therefore strongly recommend that you send the products well packaged, in original condition, unused/unworn with all tags attached and in their original box and/or packaging.
-
If you arrange the return postage, please provide us with a tracking number for the return shipment.
-
If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
-
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
- If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.